How do I reset my SportyBet account?

Bookmakers closely monitor that users conduct their activities in accordance with the rules. SportyBet is not an exception. The bookmaker's office adheres to strict terms and conditions and blocks any user who violates them. However, this action can be argued.

In this article, we will analyse the bookmaker's rules, for the violation of which you can get a ban, as well as how to appeal. Keep reading to avoid making any mistakes. Also, if you encounter a blocking, we will tell you how to fix it.

Cases in which SportyBet blocks an account

We have thoroughly analysed SportyBet's terms and conditions. As such, we have compiled a list of reasons why the bookmaker may close your account:

1. The user has not reached the age of 18. The bookmaker may request from any customer documents proving the user's age. If this is not done, the bookmaker may block the account until satisfactory documents are provided.
2. Data entry error. All information provided during registration must match the documents. This also applies to information on bank cards: the client's first and last name on the bookmaker's platform must match those on the debit or credit card. If the bookmaker suspects a discrepancy, the account will be blocked.
3. Failure or refusal of verification. When registering, you agree that you have read the company's terms and conditions and accept them. In them, it is stated that the bookmaker has the right to carry out identification, credit checks. In case you refuse to provide data for verification, the bookmaker may block your account until the relevant checks are completed.
4. Availability of a duplicate account. Customers can only open one account on the bookmaker's platform. If the company discovers another account, it may block your account and withhold any amounts that have been paid or would have been payable. Even if one account is inactive, the bookmaker has the right to block all accounts and freeze the money.
5. Bankruptcy. If you become bankrupt, the bookmaker has the right to block the account.
6. Suspicion of cheating. If fraud is suspected or uncovered accidentally or deliberately on a bookmaker's website or app, the company has the right to block your account.
7. An enquiry from the police and/or court. If the bookmaker receives a request from the court, police or any other regulatory authority to block an account, it will be compelled to do so.
8. Residence or being outside Nigeria. If it is established that you are not resident in Nigeria and/or if you are found to be accessing or using the services outside Nigeria, the bookmaker is entitled to close your account and withhold your winnings.
9. Depositing funds without the intention of being active on the bookmaker's platform. The bookmaker has the right to block your account if it believes or assumes that you are depositing funds without any intention of placing sports and/or in-play bets.

We advise you to additionally familiarise yourself with the bookmaker's rules before creating an account. To do this, click on Terms & Conditions in the registration form.

We told you more about registering on SportyBet platform here.

What should I do if SportyBet has blocked my account?

In case the bookmaker has blocked your account, you can dispute this decision by filing an appeal. To do this, follow a few simple steps:

• Contact SportyBet support:
  • Find the support contact details on SportyBet's website, usually an email address.
  • If there is a Help or Frequently Asked Questions (FAQ) section on the site, check it out. It may have the steps for filing an appeal.
  Find the support contact details on SportyBet's website, usually an email address.If there is a Help or Frequently Asked Questions (FAQ) section on the site, check it out. It may have the steps for filing an appeal.
• Prepare your information:
  • Provide your login or account ID.
  • Describe the problem and the reason why you believe the blocking was wrong.
  • Attach any evidence if you have it (screenshots, payment receipts, etc.).
  Provide your login or account ID.Describe the problem and the reason why you believe the blocking was wrong.Attach any evidence if you have it (screenshots, payment receipts, etc.).
• Send an appeal:
  • Write an email to the support team with a detailed description of the situation.
  • Indicate in the subject line that this is an appeal against account blocking.
  Write an email to the support team with a detailed description of the situation.Indicate in the subject line that this is an appeal against account blocking.

• Find the support contact details on SportyBet's website, usually an email address.
• If there is a Help or Frequently Asked Questions (FAQ) section on the site, check it out. It may have the steps for filing an appeal.

• Provide your login or account ID.
• Describe the problem and the reason why you believe the blocking was wrong.
• Attach any evidence if you have it (screenshots, payment receipts, etc.).

• Write an email to the support team with a detailed description of the situation.
• Indicate in the subject line that this is an appeal against account blocking.

An example of a email you can send:

• Be patient:
  • Wait for a response from the support team. This may take some time.
  Wait for a response from the support team. This may take some time.
• Follow up on the reply:
  • Check your email regularly.
  • Support may ask for additional details, be ready to provide them.
  • Wait 3-4 days. If there is no response from the bookmaker, remind about your appeal.
  Check your email regularly.Support may ask for additional details, be ready to provide them.Wait 3-4 days. If there is no response from the bookmaker, remind about your appeal.

• Wait for a response from the support team. This may take some time.

• Check your email regularly.
• Support may ask for additional details, be ready to provide them.
• Wait 3-4 days. If there is no response from the bookmaker, remind about your appeal.

What options don't work to avoid the ban

If you encounter a lockdown, you won't be able to get around it using the following methods:

1. Contact change. The bookmaker blocks your device first of all. If you decide to register using a new phone number or email address, you will not be able to create an account.
2. One-time phone numbers and emails. Bookmaker will not let you create an account if you use single-use contacts when registering.
3. Incognito mode in your browser. Incognito mode does not provide complete anonymity on the internet as your internet service provider, sites, including the bookmaker's website, can all track your online activity.
4. Changing your device and contact. Even if you have changed your device, phone number and email you will not be able to be active on the bookmaker's platform. You will be able to register, but you will not be able to confirm your identity. You will send the documents confirming your identity, and the bookmaker will check you through the database of already registered accounts, as well as blocked ones.

FAQ (Frequently Asked Questions)